Horizon aquatics limited... AVOID!

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PaulVerrall
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Ordered wood from here, an expensive, big piece and got sent a dirty twig. Raft of excuses there's fires where the wood comes from, every piece is different blah blah. Asked to return as not as described, no return label, had to pay at my expense to return, now having to file a case to get my money back when delivered back last week. 100% avoid this place. Will go back to Charterhouse aquatics, much better.
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Martinspuddle
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@PaulVerrall, I've never any issue with them before.

You got images of what you purchased and the dirty wood that arrived?
WARNING - DO NOT BREED, FEED OR PET THE PUDDLE! :dodgy2:
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PaulVerrall
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No, I should of done really, I opened box, looked and sealed straight back up to send back in disgust.
They promised to refund return postage and didn't, also had to open a case on PayPal who refunded me as the store didn't.
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Staffylover
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Can't comment on Horizon but have used Riverwood Aquatics before for rocks and plants (not wood) - they were good if you need another option, good luck with the refund aquarium wood can be so expensive.
500l - Africa river - https://www.aquariumforums.co.uk/viewtopic.php?t=6873
2x200l - https://www.aquariumforums.co.uk/viewtopic.php?t=7790
Others - https://www.aquariumforums.co.uk/viewto ... =15&t=7411
230L 6ft - Shallow stream
Roma 125l - Holding fish
Qubiq 60 - Dwarf Spotted Danio
40l/25L - Black- bellied Limia/Pygmy Sunfish
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PaulVerrall
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I've been refunded by PayPal but not the £8 it cost me to return it.
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Andys temperate tank
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Was this the horizon I use Paul? The one in Newton ayecliffe?
64l kitchen tank: 16 golden tetra.
5ft 425L: 3 blue angel fish, 30 rummie nose tetra, 20 black neon tetra, 1 longfin bristlenose plec, 2 corydoras sterbai, 24 corydoras duplicareas,2 SAE.
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PaulVerrall
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https://www.horizonaquatics.co.uk/
This one mate, I bought online so not sure where abouts they are
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Andys temperate tank
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PaulVerrall wrote: ↑Fri Dec 17, 2021 20:11 pm https://www.horizonaquatics.co.uk/
This one mate, I bought online so not sure where abouts they are
Aye that's the one.

Its a shame that's happened mate. James and Nicole are lovely people. Want me to give them some grief for you? :D
64l kitchen tank: 16 golden tetra.
5ft 425L: 3 blue angel fish, 30 rummie nose tetra, 20 black neon tetra, 1 longfin bristlenose plec, 2 corydoras sterbai, 24 corydoras duplicareas,2 SAE.
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Martinspuddle
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Andys temperate tank wrote: ↑Fri Dec 17, 2021 20:22 pm Want me to give them some grief for you? :D
With a pressure washer or you just going use a soggy mop? :D
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PaulVerrall
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Andys temperate tank wrote: ↑Fri Dec 17, 2021 20:22 pm
PaulVerrall wrote: ↑Fri Dec 17, 2021 20:11 pm https://www.horizonaquatics.co.uk/
This one mate, I bought online so not sure where abouts they are
Aye that's the one.

Its a shame that's happened mate. James and Nicole are lovely people. Want me to give them some grief for you? :D
Haha send the boys in! Maybe I caught them on a bad day, or maybe they saw how far south I am lol
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